Covid-19 Policy

As with most things, there have been some changes put in place, to provide a safe environment for all of my Clients and for me. These are in line with the government mandates and required by both my insurance and my professional association. 

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Because of all of this, it is paramount that you read the rest of these protocols BEFORE booking an appointment in order to be sure that you understand what must be done to maintain safety for all persons accessing treatments. The requirements are unfortunately non-negotiable and failure to cooperate with them will result in you not receiving a treatment and loss of money paid. My goal is for everyone to be fully aware prior to booking so that everything goes smoothly and everyone is able to receive their treatment in a timely manner with the same quality and results as prior to lockdown.

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Client Responsibilities

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• DO NOT make an appointment if you have had ANY Covid-19 symptoms within the previous 10 days of the scheduled appointment.

 

• DO NOT make an appointment if any person in your household has had ANY Covid-19 symptoms within the previous 10 days of the scheduled appointment.

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A reminder email including the information above will be sent to each Client two days before the scheduled appointment. 

 

If you have ANY symptoms of Covid-19 (relentless cough, fever, loss of smell/taste, unexplained rash/fatigue) on the day of your appointment, you MUST notify me to cancel your appointment first thing in the morning.  DO NOT attend your appointment. The parameters of the cancellation policy will be enforced if this is not followed.

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While face coverings are no longer mandatory, you may wear one at your discretion. Additionally, I shall ask whether you prefer that I wear one during your appointment. I am happy to do so if it makes you feel more comfortable and safer.

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Please arrive 5-10 minutes prior to your appointment time. You will be directed to a waiting area and I shall come out to meet you for your appointment.

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What I Am Doing To Protect You

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A Risk Assessment has been carried out by me in order to identify and mitigate potential situations during treatment and in the treatment room that could increase the possibility for Covid-19 transmission. Guidelines from the UK Government, Federation of Holistic Therapists, and general nursing practice were consulted to ensure potential dangers were identified.

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In addition to ensuring that the Client Responsibilities above are followed, the following bullet points list practices that will be occurring for every Client at every appointment. Please note that some of these practices were already in place prior to Covid-19 and are being listed here for completeness and assurance.

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• In the event of a positive test result prior to your appointment, you will be notified and your appointment cancelled/rescheduled.

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• No services will be provided if I am having symptoms of Covid-19, or have tested positive for the virus.

 

• Services for Clients will not resume until 10 days following the onset of any symptoms, coupled with a negative test result, as per Government guidelines.

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• The treatment room is constantly ventilated with both an extractor fan system and an AC/Heat unit.

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• The face pillow covering, sanitary couch roll, and towels will be changed between every Client.

 

• My hands will be washed with antibacterial soap both before touching a Client and at the end of every treatment before touching anything else.

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• All surfaces in the treatment room which are high touch will be sanitised after every Client.

 

• Per UK Government Mandate, face masks are no longer required in the treatment room or during treatments. Clients may personally choose whether they wear a mask or not. Based on client preference, I shall wear a mask during body treatments.  I shall always wear a mask during any treatments administered to the face due to close proximity.

 

​If you have any concerns or questions, please text me immediately at +44 7926 985 306. I can answer you via text or arrange to speak over the phone.

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Updated 3 March 2022